How to redeem coupons?
Go to the "Account Center: My Coupons" page, then enter the code specified on the coupon, and click on the "Redeem" button finally.
Can I still place an order without a coupon?
The use of coupon does not affect orders from being placed. Users without coupons can simply place an order. Or join our PLUS membership scheme today, to receive discount coupons in our welcome package. View more about PLUS
How to become a PLUS member?
For PLUS plan members,what can be done after the plan has expired?
When a PLUS membership has expired, you can still place a new order, even after the date of expiry. It does not affect the usage of the account at all, and only the benefits of PLUS users are revoked.
2.Refund Policy:If you wish to terminate your PLUS membership service and request for a refund, we are only able to process the refund based on the days left remaining on your membership plan. All the shipping coupons included in your PLUS membership welcome gift package will be revoked. For any shipping coupons that have already been used, you will have to reimburse us based on the used coupons' value.
Total Sum of Refund Value = (Days remaining on PLUS membership service / Total number of days for service plan purchased) * Original price of service paid for